Privacy Policy

Nathan O Physio (ABN: 60129004096) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy outlines how we collect, use, disclose and protect your personal information.

We are a provider of physiotherapy services and operate under the professional and ethical guidelines of the Australian Physiotherapy Association (APA).

Your Personal Information

We collect personal information necessary to provide you with high-quality healthcare services. The types of personal information we may collect include:

- Your name, address, phone number and email address
- Date of birth and emergency contact details
- Medical history, health conditions, and treatment notes
- Referrals, imaging, and reports from other healthcare providers
- Medicare, DVA, WorkCover or NDIS information (if applicable)
- Payment and billing details
- Information collected via our website, such as IP address and cookies

How We Collect Your Information

We collect personal information through:

- Patient intake forms (paper or digital)
- Verbal communication during consultations
- Online bookings or contact forms submitted via www.nathanophysio.com.au
- Referrals from your GP or other health professionals
- Analytics or tracking tools

Why We Collect Your Information

We collect, hold, and use your personal information for purposes including:

- Providing you with physiotherapy and allied health services
- Communicating with other healthcare providers where appropriate
- Managing appointments and billing
- Responding to enquiries and feedback
- Fulfilling legal obligations under Australian health regulations
- Marketing and communication (only with your consent)

Disclosure of Personal Information

We only disclose your personal information:

- With your consent, to other treating health professionals or third-party payers (e.g., Medicare, NDIS, WorkCover)
- To service providers who help us operate our business
- When required by law or with your prior written consent

These providers are obligated to keep your data confidential and secure.

Data Storage and Security

Your information is stored securely via:

- Password-protected electronic systems and encrypted cloud storage
- Physical records in locked filing systems (if applicable)
- Practice management software compliant with Australian health privacy standards

We take reasonable steps to protect your data from misuse, interference, loss, unauthorised access, modification or disclosure.

Access and Correction

You have the right to:

- Request access to the personal information we hold about you
- Request corrections if any of your information is inaccurate, incomplete or out of date

To request access or a correction, contact us at nathan@nathanophysio.com.au or 0410 402 406. We will respond within a reasonable timeframe.

Complaints

If you believe we have breached your privacy rights, please contact us in writing at:

Email: nathan@nathanophysio.com.au

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at https://www.oaic.gov.au.

Website and Cookies

Our website www.nathanophysio.com.au may use cookies and analytics tools to track website usage and improve user experience. This may include anonymous tracking via tools such as Google Analytics.

You can control cookie preferences in your browser settings.

Policy Updates

This privacy policy may be updated periodically. The latest version will always be available on our website or by request.

If you have any questions or concerns about our privacy practices, please contact:

Nathan O Physio
Email: nathan@nathanophysio.com.au
Phone: 0410 402 406
Website: www.nathanophysio.com.au